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(Last updated on: December 20, 2015)
To guarantee your privacy, most importantly, WE DO NOT SAVE YOUR NAME, HOME ADDRESS, CREDIT CARD NUMBERS, ETC., AT ANY TIME OR ANYWHERE, unless this constitutes part of other information, e.g., if you used your name in e-mails to our customer service.
The information we collect may include any request to our servers, webserver logs, interactions with the website and game, your game’s state, options/settings/configurations, system errors and analysis, information about cheating, hacking, and other unauthorized activities, information provided at registration, the e-mail address, username, password, and license keys, purchase information (excluding personal information provided to payment gateways, but including country/location identifications necessary for tax purposes), information to document that you are legally allowed to access our Services, unique device IDs or other device/system identifiers, any communication with us, and verification information such as whether an e-mail from us to you has been received, opened, or bounced, and which content of it has been accessed. We may also receive information about you from other sources and add it to your account information, e.g., information related to fraud protection.
The information we collect may be time-stamped and may be linked to an abstract user ID in case of data collection from our website or if you have not registered yet, and to your account in case you have purchased/registered an account. Some information may be analyzed and stored in abstract form, e.g., to identify play patterns, and some of the information will also or only be stored in aggregated ways and not linked to your account information.
Google Analytics (see Section 4), which is used on our websites, also reports audience data (such as age, gender, and interests) to us. This data is not connected to any user session log, your account information, or abstract user IDs, and saved by us only in aggregated ways.
We operate globally, and any information may be transferred to, stored at, processed, and used in different countries than yours. We follow strict security standards to protect personal and other information. E-mail addresses and similar personal information (information that personally identifies you) will always only be stored and transmitted in encrypted form. Note that no security method is 100% secure, however, and we cannot guarantee its absolute security.
We retain your information as long as your account is active. If you wish to terminate your account, you may request to terminate your account here, though we may retain and use your information as long as necessary for potential Exceptional Situations, and backed-up versions might still exist after deletion.
We collect information for such purposes as providing and customizing the website, game experience, and related services for you, authentication, fulfilling your purchase orders, responding to your requests, communicating with you, identifying and counteracting cheating, fraud, malicious actions and network attacks, and improving our services, products, marketing and operations in general. While we may use and share information that does not personally identify you / your account in many ways, e.g., to communicate how many customers have purchased a product, we will never share your individual personal information apart from the following situations:
Some information about your game state may be posted publicly, e.g., as part of leaderboards, or be available to other players in the game. This information will never be displayed with your registration information, but only in relation with a public username that you can select yourself.
If you have additional questions, or need to correct or access any personal information that we have from you, please contact us electronically at any time. Alternatively, you can reach us by sending postal mail to:
Kingdom Crafting Pte. Ltd.
#06-63 Queensway Tower